Privacy Policy

Last updated: 24/09/26

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We respect your privacy and take care with the personal information you share with us. This policy explains how we collect, use and protect your information when you visit our website, contact our team, send us building plans or use our services.

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1. Who we are

OX Timber Frame designs, manufactures and erects timber frame structures for self-build homes and residential developments. OX Timber Frame is the controller responsible for the personal information described in this policy.

 

Our contact details:

OX Timber Frame
MVR Industrial Centre
Bunree Industrial Estate
Bunree Road
Ballina
Co. Mayo
Ireland

Email: info@oxtimberframe.ie
Website: www.oxtimberframe.ie

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We handle personal information in accordance with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and applicable Irish ePrivacy rules.

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2. Information we collect

Depending on your interaction with us, we may collect:

• Contact details: your name, email address, telephone number and postal address.

• Professional details: your company, job title and role in a building project.

• Project information: site addresses, architectural drawings, specifications, proposed timelines and information you provide when requesting a quotation.

• Correspondence: enquiries, emails and records of discussions about your project.

• Customer records: quotations, contracts, invoices, payment records and information needed to deliver our services.

• Website information: IP address, browser and device information, security logs and, where enabled with your consent, information about how you use our website.

• Preferences: records of any marketing or cookie choices you make.
   

Drawings and project documents may contain personal information about homeowners, applicants or project contacts. Please only send information relevant to your enquiry and ensure you are entitled to share another person’s details.
 

3. How we receive your information

We receive information directly from you through website forms, email, telephone conversations and our work together.

We may also receive relevant contact details and project information from an architect, engineer, builder, developer or another representative involved in your project.

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4. Why we use your information

Reviewing your plans, preparing a quotation and taking steps towards a contract with youTaking steps at your request before entering into a contract

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Designing, manufacturing, delivering and erecting your timber frame, and administering your contractPerformance of our contract with you

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Responding to general enquiries and communicating with architects, contractors and company representatives

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Maintaining records required by tax, accounting or other applicable laws

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Protecting our systems, preventing misuse and managing disputes or legal claims

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Sending optional marketing emails, where offered

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5. Who we share information with

Where necessary for the purposes described above, we may share relevant information with:

• Email, IT support and document-storage providers.

• Architects, engineers, contractors, installers and delivery partners involved in your project.

• Accountants, legal advisers and insurers.

• Public authorities where disclosure is legally required.
   

We limit sharing to information needed for the relevant task. Providers processing personal information on our behalf must act under appropriate data-protection terms

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6. How long we keep information

We retain personal information only for as long as needed for its purpose, including applicable legal and record-keeping requirements.

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7. Cookies and website tools

Our Wix-hosted website uses cookies and may use similar technologies to support website functions.

Strictly necessary cookies can operate without consent where they are required to provide a service you request. Optional cookies, including analytics and advertising cookies, require your consent before they are used.

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8. Marketing

We will send marketing emails only where you have opted in. Requesting a quotation or submitting plans does not automatically subscribe you to marketing.

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You can unsubscribe using the link in any marketing email or by contacting info@oxtimberframe.ie. This will not affect necessary communications about an enquiry or project.

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9. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people and providers who need it for their work.

 

10. Your rights

Subject to the conditions and exceptions in data-protection law, you may:

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your information.

• Ask us to restrict its use.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent at any time, without affecting processing that was lawful before withdrawal.

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You can object to the use of your personal information for direct marketing at any time.

To exercise your rights, email info@oxtimberframe.ie. We may request information reasonably necessary to verify your identity.

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We respond without undue delay and normally within one month. Where a request is complex or you make several requests, we may extend this by up to two further months. We will explain any extension within the first month.

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12. Complaints

You can contact us about any privacy concern at info@oxtimberframe.ie.

You also have the right to complain directly to the Irish Data Protection Commission:

Website: www.dataprotection.ie
Address: 6 Pembroke Row, Dublin 2, D02 X963, Ireland.

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13. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal obligations. The latest version will appear on our website with its update date. Where required, we will notify you of significant changes.